General Questions
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If you cannot remember your password, try to Reset Your Password. Once you’ve reset your password, you should then be able to Log In.
Please note: Your login information at MassageCupping.com is not shared here at ACEInstituteOnline.com. If you have not yet completed a purchase at ACEInstituteOnline.com, you will not have an account yet. Please simply ignore the login prompt and continue on with the checkout process as if you do not have an account yet.[/su_spoiler]
[su_spoiler title=”Can I practice cupping therapy without a license?” style=”fancy”]Short answer: No.
In the United States and Canada, you would need to be a healthcare professional with a license to touch granted by the certification board that handles your specialty. ACE is not a licensing board, so our certification alone does not grant you the ability to legally practice cupping therapy in your area.
While we do not track each Country’s licensing standards, this is likely the case in all or most of Europe as well. Students practicing outside of North America should research their location’s specific requirements.[/su_spoiler]
[su_spoiler title=”Does your course allow me to practice legally in my state or country?” style=”fancy”]As stated in the question above, ACE is not a licensing board, so our certification alone does not grant you the ability to legally practice cupping therapy in your area.
Generally speaking, students would need to go through some type of healthcare-related school and be certified by that specialty’s licensing board to be able to legally practice cupping on clients. We are simply a supplemental training resource for healthcare practitioners that are already licensed.[/su_spoiler]
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Course Questions
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[su_spoiler title=”What are the prerequisites for the online course?” style=”fancy”]There are no prerequisites for our intro-level home study courses currently available online. However, as our courses assume the student is familiar with the concepts and terminology found within the course, we do recommend that all students have a current background in healthcare.
For our Level 1 live classes, all students would be required to be healthcare professionals.[/su_spoiler]
[su_spoiler title=”Which course is right for me?” style=”fancy”]ACE Massage Cupping™ and MediCupping™ share many of the same concepts and techniques. The largest difference is going to be found in what type of equipment is used while utilizing the techniques. ACE Massage Cupping™ utilizes manual equipment, which requires the use of a vacuum pistol that you pump with your hands. MediCupping™ therapy utilizes an MC-600 Vacutherapy machine, which provides the suction and uses specially designed cups that work with the machine. This type of therapy can allow for a more adjustable level of suction in the cups, which can help with fine-tuning of your techniques.
We often find that therapists will begin with either Medicupping™ or ACE Massage Cupping™, and then take the other class at a later date. Both can be incorporated into your practice at the same time and can compliment each other nicely because of the similarity in fundamentals.[/su_spoiler]
[su_spoiler title=”Do I need to purchase ACE equipment to be able to follow along with the videos?” style=”fancy”]We do not specifically require that you use our products while learning with us. We do however recommend that you make sure that you’re using high quality equipment at any time while working on yourself or others. Low quality cupping equipment can fail, possibly resulting in physical bodily harm. For this reason, we work closely with our manufacturers to ensure that we’re offering the highest quality products available on the market today. To view ACE’s selection of cupping therapy products, visit MassageCupping.com/shop/.[/su_spoiler]
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Pending
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[su_spoiler title=”Can I share my course with a partner?” style=”fancy”]
While we do encourage students to train together with a partner, students are required to purchase their own copy of the course individually if they wish to take the certification exam.[/su_spoiler]
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Certificate and CEU Questions
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[su_spoiler title=”How do I print my certificate?” style=”fancy”]Your certificate is automatically generated once your course is marked as 100% complete, such as in the image below.
Once your course is 100% complete, it moves from the Active Courses section over to the Completed Courses section of My Courses. From there, you’ll see a button to view the certificate, which is a .PDF file. You may download or print that file using the menu bar of the .PDF viewer.[/su_spoiler]
[su_spoiler title=”Does my state board accept your course for CEUs?” style=”fancy”]Our courses grant NCBTMB-approved CEUs. However, a small number of U.S. states have deemed cupping therapy to be outside of the scope of techniques they accept. For this reason, we would highly recommend that you double check with your specific licensing board to ensure that they accept our classes for credits.
In addition, we’ve received reports from students that they’ve had success getting their CEUs accepted with NCCAOM. As is the case with the NCBTMB, we would recommend students looking to receive NCCAOM CEUs to double check with their board to ensure it will be accepted prior to taking a class[/su_spoiler]
[su_spoiler title=”Does your course count for PT CEUs?” style=”fancy”]At this time we are not a registered provider with any physical therapy certification boards. We would encourage our students to reach out to their specific board to inquire as to whether or not they’ve approved cupping therapy to fall under the scope of their certification. Students that have had success with getting their PT boards to approve cupping therapy are encouraged to contact ACE.[/su_spoiler]
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Checkout and Payment Questions
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[su_spoiler title=”Do you offer military / student / group discounts?” style=”fancy”]At this time we do not offer any military or student discounts. We’re happy to offer group discounts for groups of 20 or more students.[/su_spoiler]
[su_spoiler title=”My coupon code doesn’t work” style=”fancy”]We’re sorry to hear that you’re having trouble with your code. First and foremost, please double check that you’re typing the code correctly and exactly as it appears.
Our original batch of codes included dashes, these dashes are actually part of the coupon and must be included for the code to work. all of our 2018+ codes will no longer included dashes, so you may be able to disregard that.
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Physical Equipment Questions
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[su_spoiler title=”Where is my equipment?” style=”fancy”]We actually don’t know, we only sell online classes here. ACE Institute Online’s technical support team is not located in the same state as the main ACE office and warehouse. We’re unable to assist you with anything related to your order of physical products at MassageCupping.com. This includes shipping, refunds, or any other questions related to the physical equipment. You’ll need to contact ACE directly on the site that you made the purchase at. You can find the main office’s contact details at MassageCupping.com/contact/.
As a general rule though, many of the high demand products may take a bit to get to you. When the item is shipped out, you’ll receive an email with the tracking details.[/su_spoiler]
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