We don’t know, we only sell online classes here!
But really, ACE Institute Online’s technical support team is not located in the same state as the main ACE office and warehouse. We’re unable to assist you with anything related to your physical product order at MassageCupping.com. This includes shipping, refunds, or questions related to physical equipment. You’ll need to contact ACE directly on the site that you made the purchase at. You can find the main office’s contact details at https://massagecupping.com/contact/.
As a general rule, many of the high-demand products may take a bit to get to you. When the item is shipped out, you’ll receive an email that your order has had a note added to it. This will have your tracking details inside.