Return Policy

Since ACE Institute Online only sells digital products, our return policy differs from sales of physical products purchased at MassageCupping.com.

Please select one of the options below to view the return / exchange policy for each course.

Full Class (MC-FC and MD-FC)

Refunds: These classes may be returned for a full refund, provided that the student has NOT started on the first video lesson (MC-FC-5 or MD-FC-6).

If the student has started on the first video lesson in the course, we will no longer issue a refund of any sort. In our system, we cannot see if you watched the videos, only that you began the lessons that they are in. To ensure you receive your refund, do not progress to the video lessons if you’re considering requesting a refund. If a class is refunded, the student will lose access to the class immediately, as well as any progress they’ve made in the course up to that point. This is irreversible.

Refunds / Credits Due to Equipment Purchase at MassageCupping.com: If you made a purchase at MassageCupping.com for an MC-600 MediCupping Machine or ACE Massage Cupping Complete Kit and did not realize that it came with a bundled version of the class, we are happy to handle these orders on a case by case basis. We will not issue any refunds on these orders if there is more than a 30 day period of time between them.

Exchanges: Students may exchange their class for another class at any time, provided that they have not progressed past the first video lesson (MC-FC-5 or MD-FC-6). We understand some students may only realize that they’ve chosen the wrong course once they view the first video. No refund or exchange will be made if the student has progressed onto the second video lesson (MC-FC-6 or MD-FC-7), as the first hour-long video gives students plenty of time to make up their mind.

Refunds: Exams may only be refunded prior to the student beginning the test. Once the student has started on the exam, no refund may be issued whatsoever.

Class Without Exam (MC-P and MD-P)

Refunds: These classes may be returned for a full refund, provided that the student has NOT started on the first video lesson (MC-P-5 or MD-P-6). If your class was included as part of an equipment bundle purchased at MassageCupping.com, it was included at discounted rate of $53. Should you wish to refund just the online class portion of your bundle, a full refund of $53 may be issued.

If the student has started on the first video lesson, we will no longer issue a refund of any sort. In our system, we cannot see if you watched the videos, only that you began the lessons that they are in. To ensure you receive your refund, do not progress to the lessons mentioned if you’re considering requesting a refund. If a class is refunded, the student will lose access to the class immediately, as well as any progress they’ve made in the course up to that point. This is irreversible.

Returning Equipment at MassageCupping.com: When returning an MC-600 MediCupping Machine or ACE Massage Cupping Complete Kit that include a class, we will only refund the value of the class if you have NOT started on the first video lesson (MC-P-5 or MD-P-6). If the student has started on the first video lesson, we will subtract a value of $53 from the refund total. In this case, the student may keep the course.

If the student has not started on the first video lesson, the class may be refunded along with the rest of the equipment. If a class is refunded, the student will lose access to the class immediately, as well as any progress they’ve made in the course up to that point. This is irreversible.

Refunds / Credits Due to Equipment Purchase at MassageCupping.com: If you made a purchase at MassageCupping.com for an MC-600 MediCupping Machine or ACE Massage Cupping Complete Kit and did not realize that it came with a bundled version of the class, we are happy to handle these orders on a case by case basis. We will not issue any refunds on these orders if there is more than a 30 day period of time between them.

Exchanges: Students may exchange their class for another class at any time, provided that they have not progressed past the first video lesson (MC-P-5 or MD-P-6). We understand some students may only realize that they’ve chosen the wrong course once they view the first video. No refund or exchange will be made if the student has progressed onto the second video lesson (MC-I-WO-6 or MD-P-7), as the first hour-long video gives students plenty of time to make up their mind.

Final Exam (MC-EXM and MD-EXM)
Refunds: Exams may only be refunded prior to the student beginning the test. Once the student has started on the exam, no refund may be issued whatsoever.

Exchanges: The exam may be exchanged for any other course at any time prior to the passing of the exam. When exchanging the $40 exam for an $80 or $120 course, we will remove access to the exam and issue you a $40 coupon credit towards another course. Students must pay the remaining balance to gain access to the new course.

Once the student has completed the exam with a passing grade, no exchanges will be issued whatsoever.

Coupon Policy
Promotional Coupons: From time to time, we issue promotional coupons in various ways. We understand it can be frustrating to purchase a product at full value only to find that it went on sale the very next day. For this reason, we’ll gladly apply a coupon towards your order if you contact us within 7 days of your purchase. This will come in the form of a partial refund, issued back to the card that you used during your purchase.

Free Class Coupons: If you made a purchase at MassageCupping.com for an MC-600 MediCupping Machine or ACE Massage Cupping Complete Kit and did not realize that it came with a bundled version of the class, we are happy to handle these orders on a case by case basis. We will not issue any refunds on these orders if there is more than a 30 day period of time between them.

The adjusted value of the free class coupons that come bundled with the MC-600 MediCupping Machine and ACE Massage Cupping Complete Kit is $53. Any adjustments, refunds, or exchanges made at our discretion will be based off of that value only, as these courses are bundled in those kits at a discounted rate.