Last Updated: September 15th, 2024
Overview
Since ACE Institute Online only sells digital products, our return policy differs from sales of physical products purchased at MassageCupping.com.
- Our refund and returns policy lasts 90 days. If 90 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, you cannot proceed past the course release lesson in your online class.
- To complete your return, we require a receipt or proof of purchase.
Course Transfer Policy
Students may only transfer their course to another person if they have NOT progressed past the course release lesson. The course will be permanently locked to an account once the student has progressed past the course release.
Coupon Policy
From time to time, we issue promotional coupons in various ways. We understand it can be frustrating to purchase a product at full value only to find that it went on sale the very next day. For this reason, we’ll gladly apply a coupon towards your order if you contact us within 14 days of your purchase. This will come in the form of a partial refund, issued back to the card that you used during your purchase.
Full Course Returns & Exchanges
Courses: MC-FC, MD-FC, ADV-KNEE, ADV-SWC, ADV-FACE
Refunds: Classes may be returned up to 90 days after purchase. To qualify for a full refund, the student must NOT have progressed past the course release lesson.
If the student has proceeded past the course release, we will no longer issue a refund of any sort. To ensure you receive your refund, do not move further into the course if you’re considering requesting a refund. If a class is refunded, the student will lose access to the class immediately and all progress they’ve made in the course up to that point will be lost.
Exchanges: We understand that some students may only realize that they’ve chosen the wrong course once they view the first video. Students may exchange their class for another class at any time, provided that they have not progressed past the first video lesson.
Refunds Due to Equipment Purchase at MassageCupping.com: If you made a purchase at MassageCupping.com for an ACE vacuum therapy machine or ACE Massage Cupping Starter set and did not realize that it came with a bundled version of the class, we are happy to handle these orders on a case by case basis. We will not issue any refunds on these orders if there is more than a 30 day period of time between them.
Product Bundle Course Returns & Exchanges
Courses: MC-P, MD-P
Refunds: These classes may be returned for a full refund, provided that the student has NOT proceeded further in the coursework than the course release. If your class was included as part of an equipment bundle purchased at MassageCupping.com, it was included in that bundle at a discounted value of $50. Should you wish to refund just the online class portion of your bundle, a full refund of $50 may be issued.
If the student has progressed past the course release lesson, we will no longer issue a refund for the online course portion of your purchase. If a class is refunded, the student will lose access to the class immediately and all progress they’ve made in the course up to that point will be lost.
Exchanges: We understand that some students may only realize that they’ve chosen the wrong course once they view the first video. Students may exchange their class for another class at any time, provided that they have not progressed past the first video lesson.
Returning Equipment at MassageCupping.com: When returning a product that includes a bundled online class, we will only refund the value of the class if you have NOT progressed past the course release lesson. If the student has progressed past the course release, we will subtract a value of $50 from the refund total. In this case, the student may keep the course.
If the student has not progressed past the course release lesson, the class may be refunded along with the rest of the equipment. If a class is refunded, the student will lose access to the class immediately and all progress they’ve made in the course up to that point will be lost.
Exam Returns & Exchanges
Courses: MC-EXM, MD-EXM
Refunds: Exams may be returned up to 90 days after purchase. Exams may only be refunded prior to the student beginning the test. Once the student has started on the exam, no refund may be issued whatsoever.
Exchanges: The exam may be exchanged for any other course at any time prior to the passing of the exam. When exchanging the $40 exam for another course, we will remove access to the exam and issue you a $40 coupon credit towards another course. Students must pay the remaining balance to gain access to the new course.